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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ScanJet Enterprise Flow N9120 fn2 Document Scanner
Microsoft Windows 10 (64-bit)

My team has 6 ScanJet Enterprise Flow N9120 fn2 scanners and the HP Scan Software closes unexpectedly during the save process at least once a day losing all the scans!!  Anyone ideas? (Software is up to date)

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