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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP now forces you to create an obnoxious HP account to use certain features? Is there a way around this?

Seems the last few latest versions of HP scan now require an HP account to scan?

We have some 400 / 425, 426 and 428 printers along with many other models 7740 etc for peoples offices. I do NOT want each employee to have to make a ridiculous HP account to simply scan.

 

With these changes and others as of recent ( firmware updates not allowing 3rd party ink ( 1/4 to 1/2 the cost ) I am about ready to boycott HP all together.

 

 

1 REPLY 1
HP Recommended

@NTGIT 

 

Welcome to the HP Community --

 

Yes, you must do what is right for your situation.

 

True - HP Printers are protected by Dynamic Security that can prevent the use of non-HP cartridges or refilled cartridges that lack an HP chip in the cartridge.  That decision is an HP policy.  Not everyone is a fan -- we do not judge.

 

Unless for some reason, you know differently, then in the case of many printers and a supported version of Windows,

Install the Full Feature Software / full driver printer software.

Installing the full driver includes HP scan and provides a foundation for installing and using additional scan apps and software.

 

=========================================

Printer - Printer Software

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and sign in.

 

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

>>> Open the Printer Assistant > tab Scan Manage Scan to Computer Enable

 

 

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

Related...

 

Example - HP Scan - Menu / Options > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

Example - Windows - Parts to the Printer Software

Parts_to_Printer_Software_8Parts_to_Printer_Software_8

 

-----------------------------------------------------------------

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

 Printer Product Home

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.