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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet 4500 Wireless All-in-One Printer - G510n
Microsoft Windows 10 (64-bit)

HP Scan & Capture on my Officejet 4500 Wireless will _NOT_ go above 300 DPI for Photos nor Documents when the scanner is specified (and worked before) at 1200 DPI.  How can I get highr resolution for archiving photos?? 

1 REPLY 1
HP Recommended

@Bubba_TX 

 

Welcome to the HP Community --

 

Presumably, selecting the printer flatbed / photos will scan at the higher resolutions.

 

At least for now, you could perhaps try uninstalling / reinstalling the app.

 

A Reset / Restart on the printer might help --

Unplug printer for at least a minute,

Plug power into a wall outlet --

If the printer does not boot on its own, press and release the printer power button to start.

 

The simplest of all of these:

Restart the computer where the app is installed and reboot the printer.

 

To those reading --

Be careful of removing HP Scan and Capture after the app's retirement date.

Poof!  Gone.

 

 

Important News

HP printers - Scan with HP Scan and Capture (Windows)

Note:

From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

 

Example - HP Scan and Capture - Options

Scan_and_Capture_Document-Photo_Settings_3Scan_and_Capture_Document-Photo_Settings_3

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Officejet 4500 All-in-One Printer Series - G510  

 

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Dragon-Fur

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