HP Scan and Capture can't find device

[vinoth3991]

I have Dell Latitude  running Windows 10 Pro 64bit OS and  HP LaserJet Pro M1218nfs MFP.

I have installed the latest HP Scan and Capture but it cannot find the printer which I have tried both direct connection and wireless - neither are seen by the software. I also tried Windows Scan but it too could not find the printer

[Betty0610 · Accepted solution]

@vinoth3991

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[vinoth3991]

Hi,

Didn't find windows 10 driver for HP LaserJet pro M1218nfs MFP, is only avaiable Windows 8.1 driver this driver can support for windows 10 ?

Kindly advise.

Thanks!

[Betty0610]

@vinoth3991

You can use the Windows built-in driver: https://support.hp.com/in-en/document/c01796879

Let me know how it goes.

Thanks:)