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- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP Scan and Capture

Create an account on the HP Community to personalize your profile and ask a question
08-13-2024 11:37 AM
What is the best replacement for the discontinued HP Scan and downloaded Capture?
Can HP Scan and Capture aid be downloaded? If yes where?
HP smart isn't bad, it's terrible!
Scan and capture software must allow you to do the following:
multi pages
select part of the image
Rotate
shorten
extend
improve images
more shine
less shine
remove the glass effect
08-13-2024 12:04 PM
Welcome to the HP English Community --
To date:
There is no HP replacement for the retired HP Scan and Capture application.
The HP Scan and Capture app has been removed from the Store.
If you find the HP Scan and Capture app somewhere, treat the source as you would any suspicious and un-trusted resource.
Notice our our HP Community Website:
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
HP Smart is not supported on your older printer -- that might not impact your personal view of the application - it does mean the app is not an option and can be ignored. The app is generally optional even on printers that support it.
You'll need to find something that is compatible with your older model printer.
Depending on whether the printer is supported, there might be a tolerable option in your Windows OS.
You can certainly explore apps in the Microsoft Store -- one or more might work for you.
First,
If you have not done so,
Install the Windows Built-in Print Drivers to restore basic print function.
Reference and Download
HP Printers - Installing and Using the Windows Built-in Print Driver
Scan? See Section FAQ > How do I use the printer functions with the built-in driver?
Scan your documents and photos:
Complete your scan jobs with a Windows app that works with the built-in driver.
- Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer. General Example - Fax and Scan - Document Scan & Save
Fax_and_Scan_Document_Scan_Set_1
- Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera. General Example - Paint - Image Scan
Paint_Scan_Setup_2
- Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP Deskjet F2492 All-in-One Printer
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"
08-13-2024 01:19 PM
Windows scan app is very poor
Discontinuing HP Scan and Capture without a replacement at the same level is like selling cars and then ending the sale of tires by forcing car owners to replace flat tires with bicycle tires.
HP, as a respectable and responsible company, should have replaced the HP Scan and Capture app with another equal or better one.
08-13-2024 01:43 PM
Ah, got it.
Well, it's true that HP Scan and Capture was well loved.
Not everyone is equally accepting of the app's absence.
Fortunately, like discontinued tires, there are always new and different models -- and different makers.
I hope you find a solution that will work for you.
Should you decide to stick with HP, we are here to help.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.