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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Scan app

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Officejet Pro 8710
Microsoft Windows 10 (64-bit)

I have a client with Office 2016 and Incredimail on her computer. Incredimail is deprecated and no longer used. Outlook 2016 is set as the default Email program. For a while, HP Scan will 'scan to email' and use Outlook, but after a bit it drops back to Incredimail. There's no way I've found, short of uninstalling and re-installing HP Scan to get the situation resolved. Looked for UDs to Outlook/Office and Win 10 generally (it's Pro 64) but everything is up to date (DISM, SFC come up clean) and of course there doesn't seem to be a way to force HP Scan to select one mail program over another. Anyone have any ideas? 

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I can give you a couple of places to look / check.



Check to ensure offending email is not infiltrating the Scan to Email setup in the Embedded Web Server (EWS).

This is not likely - it takes only a couple of minutes to check...


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup


Example - OfficeJet 8740 - EWS - Scan to Email

Setup / Profile(s) - Adding / Testing / Editing



Newer Model OfficeJet 9025 - very similar - includes the address book setup for this model




If the Incredimail software is still installed on the computer as a Mail client, it might sneak back in.


Check both Programs and Features and Settings > Apps > Apps and Features to make sure the Incredimail client / software is not lurking somewhere.  If you find it, uninstall > Restart the computer and log in





Settings > Apps > Default Apps

Scroll through the list of apps

Set the main Mail client as Windows Mail


In general, this won't impact the installation or operation of Outlook plus the setting means you (customer) to use HP Smart to Scan-to-Email as long as the preferred "sending" mail address (somebody @ has been added to Windows Mail.




HP Scan Example > Email as PDF > More > Destination > Mail clients

Open HP Scan

Select Email as PDF (or JPEG)

Change at least one of the options in the main menu or in one of the sub-menus

Select More > Destination

Make sure the client is Outlook

Optional >  Add "Save a local copy"

Check other Settings (Scan / Image / Document)

Click OK if any changes are made in a sub-menu

Return to Main menu (< Less )

Save-As to create a custom shortcut




Will this work?

Maybe - it has potential to at least eliminate some of the places where the setup can fail.


References / Resources


HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App


HP Printers - Using the HP Smart App (Windows 10)


  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • HP Smart requires that you be signed into the application with your HP Account credentials.



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 


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