cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
NavionAmI
Level 2
14 6 0 2
Message 1 of 2
103
Flag Post

HP Scan app

HP Recommended
Officejet Pro 8710
Microsoft Windows 10 (64-bit)

I have a client with Office 2016 and Incredimail on her computer. Incredimail is deprecated and no longer used. Outlook 2016 is set as the default Email program. For a while, HP Scan will 'scan to email' and use Outlook, but after a bit it drops back to Incredimail. There's no way I've found, short of uninstalling and re-installing HP Scan to get the situation resolved. Looked for UDs to Outlook/Office and Win 10 generally (it's Pro 64) but everything is up to date (DISM, SFC come up clean) and of course there doesn't seem to be a way to force HP Scan to select one mail program over another. Anyone have any ideas? 

1 REPLY 1
Dragon-Fur
Level 16
Level 16
30,797 30,501 2,790 10,225
Message 2 of 2
Flag Post
HP Recommended

@NavionAmI 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

I can give you a couple of places to look / check.

 

Start...

Check to ensure offending email is not infiltrating the Scan to Email setup in the Embedded Web Server (EWS).

This is not likely - it takes only a couple of minutes to check...

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

 

Example - OfficeJet 8740 - EWS - Scan to Email

Setup / Profile(s) - Adding / Testing / Editing

EWS_8740_Scan-to-Email_Setup_7CEWS_8740_Scan-to-Email_Setup_7C

 

Newer Model OfficeJet 9025 - very similar - includes the address book setup for this model

EWS_9020_Scan-to-Email_Setup_2EWS_9020_Scan-to-Email_Setup_2

 

=======================================================================

If the Incredimail software is still installed on the computer as a Mail client, it might sneak back in.

 

Check both Programs and Features and Settings > Apps > Apps and Features to make sure the Incredimail client / software is not lurking somewhere.  If you find it, uninstall > Restart the computer and log in

 

 

Next...

 

Settings > Apps > Default Apps

Scroll through the list of apps

Set the main Mail client as Windows Mail

 

In general, this won't impact the installation or operation of Outlook plus the setting means you (customer) to use HP Smart to Scan-to-Email as long as the preferred "sending" mail address (somebody @ FancyMail.com) has been added to Windows Mail.

 

=======================================================================

 

HP Scan Example > Email as PDF > More > Destination > Mail clients

Open HP Scan

Select Email as PDF (or JPEG)

Change at least one of the options in the main menu or in one of the sub-menus

Select More > Destination

Make sure the client is Outlook

Optional >  Add "Save a local copy"

Check other Settings (Scan / Image / Document)

Click OK if any changes are made in a sub-menu

Return to Main menu (< Less )

Save-As to create a custom shortcut

 

9025_HP_Scan_PDF_to_Email_19025_HP_Scan_PDF_to_Email_1

 

Will this work?

Maybe - it has potential to at least eliminate some of the places where the setup can fail.

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • HP Smart requires that you be signed into the application with your HP Account credentials.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation