HP Scan application can not find an email application

[Radium_Amit]

Hello Everyone, getting below error, please help me to resolve.

"The HP scan application cannot find and email application installed on the computer, please ensure your email application is installed and properly configured. note: Internet-based email account are not supported". 

[Dragon-Fur]

@Radium_Amit 

Welcome to the HP Community Forum.

"HP Scan" is a Windows based software - part of the Full Solution Software.

HP Scan requires a mail client software to be installed on the computer - the latest checks of recent HP Scan software list Microsoft Outlook for this purpose.

As hinted by the message, this means you have to have Outlook installed (on the computer) and configured to use as your "sender" email account.

Example - HP Scan - Email as PDF

9025_HP_Scan_PDF_to_Email_4

What else?

If you are running a recent version of Windows that supports the HP Smart (Windows) application,

If you are willing to use the HP Smart application (requires sign-in to the app using your HP Account credentials),

(then)

HP Smart supports Scan and "Share" to email.

Before using, add your sender's email address to the Windows Mail application.

Example - HP Smart - Windows - Share to Email

HP_Smart_Win_Scan_Document_Share_2

References / Resources / Examples

=========================

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?
• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Color LaserJet Pro M282-M285 Multifunction Printer series 

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