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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-19-2024 05:15 AM

HP Recommended
Product: HP LaserJet Pro MFP M428dw
Operating System: Microsoft Windows 10 (64-bit)

I use the HP Scan app to scan. Today I encountered a problem when trying to scan two-sidedly. After scanning one side, the HP scan application stopped prompting to scan the 2nd side. Previously, this happened without error, it scanned the first side, displayed a window to scan the second, and merged the pages correctly. Today this "window" does not open.

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1 REPLY 1

‎01-19-2024 04:05 PM

HP Recommended

Check the DPI, must be less than or equal to 300.

 

I'm not an employee of HP, I'm as volunteer here.
         
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