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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-12-2023 01:18 AM

HP Recommended
Product: HP Smart Tank Wireless 455

I have used HP Scan successfully in the past

I now find that HP Scan fails to launch - 'HP Scan App quit unexpectedly'

I am using iOS 13.4

Is HP Scan still supported is this a iOS issue?

Can anyone help with this - thanks

Category:
1 REPLY 1

‎06-14-2023 06:53 PM

HP Recommended

Hi @PeterH3938,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you getting any errors?

 

Perform the steps from this document and see how it goes. 

 

This Printer seems not supporting iOS 13, as the drivers are available only for  iOS 14, &15 versions

You may refer to this document to check the drivers available 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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