HP Scan not working with new Windows 11 PC

[DFCraig]

Just got a Dell ECT1250 desktop. I have a MFP M29w printer/scanner. Downloaded the HP Scan app. When trying to scan, the app seems to complete the scan process, but there is no output. After the scan is complete, the only active choices on the app are "Back" or "Exit". Can anybody help?

[zoey7886]

@DFCraig, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Scan Issues on Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing issues with the HP Scan app on your new Windows 11 PC where it appears to complete the scan process but does not produce any output, here are some steps you can take to try and resolve the issue:

Check Software Installation: Ensure that you have installed the full software and drivers for your HP printer/scanner. You can do this by downloading the HP Easy Start from HP's official site, which will guide you through installing the necessary software and drivers.

Enable Windows Fax and Scan: For Windows 11, make sure that this feature is enabled as it might be needed for full functionality. To do this, search for "Optional Features" in Windows, then click "View features" and enable Windows Fax and Scan.

Use Windows Scan App: As an alternative, try using the Windows Scan app, which is available from the Microsoft Store. 

Verify Scanner Settings:

• Make sure that the correct scanner is selected in the HP Scan software.
• Check the default save location and ensure you have sufficient permissions to save files there.
• Adjust any scan settings in the HP Scan software to see if it affects the output.

Firewall and Antivirus Check: Ensure that your firewall or antivirus software isn't blocking the HP Scan app. Sometimes, security software can block communications with the scanner.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,