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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-22-2020 07:09 PM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

When I scan two-sided documents through the automatic document loader, every page after page 1 is upside down.

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3 REPLIES 3

‎11-24-2020 12:29 PM

HP Recommended

Hi,

Is your original is portrait or landscape oriented?

 

Have you selected the proper binding for your original? (Book for Portrait, Tablet for Landscape)



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‎11-24-2020 07:20 PM

HP Recommended

I fixed the problem.  The Scan page in HP Smart has an icon for "Auto-enhancements".  I clicked on this and found an option "Orientation    Rotate Images right side up".  It was on by default.  I turned it off, and now pages print correctly.  Why an option to rotate images rightside up instead rotates them upside down, only HP knows.  My pages were all landscape, all facing the same way.

By the way, I don't see anything about "Book" or "Tablet" anywhere in the application, so I have no clue what Shlomil is referring to.

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‎11-24-2020 10:09 PM

HP Recommended

Thanks for clarifying and for sharing the resolution to your problem.

 

I were referring to the HP Scan program while you were referring to the HP Smart app, those are two different solutions and therefore the difference.

 

Cheers,

Shlomi



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