HP Scan software broken by new Windows 10 upate

[cl37167]

After downloading and installing the Windows update KB5020030 back in November, I found that the USB selection in the HP Scan software had changed from the initial USB selection to a "USB #2" selection. When clicking this selection, the software reports it cannot find the scanner. I made sure my scanner driver was current along with my USB drivers and controllers. There were no anomalies. The printer functions and software works just fine, so I know there is nothing wrong with my USB connection. Even the HP Smart software works with the scanner. Only the HP Officejet 5200 series - HP Scan software is affected.

I need to know if I am the only one affected by this issue, and if so, is there a work-around or solution? This is preventing me from installing the latest Windows feature update, and I would like to install it eventually. Included are screenshots of the HP Scan interface before and after the Windows 10 update. The USB link in the after is broken and does not see the scanner.

Interface before Windows 10 UpdateInterface after Windows 10 Update

[Nal_NR]

Hi @cl37167,

Welcome to the HP Support Community. 

I'd like to help!

Please go through this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cl37167]

Thank you, I appreciate your assistance. Regretfully, I had already read this article and applied the solutions recommended. Basically, this article focuses on the printing, which is working fine with the new upgrade. It is only the HP Officejet 5200 series-HP Scan software that is affected.  And even that works if I use the HP Officejet 5200 (NET) selection. It is the HP Officejet 5200 (USB) selection that no longer works. This tells me there is something in the software code that doesn't play well with something in the new Windows upgrade. I'm thinking it's a USB setting of some sort. And since there has been no new updates to this software, there is not much I can do until a fix is applied. I'm just hoping one of your software engineers sees this as a problem and corrects it. Thank you.

[Nal_NR]

Hi @cl37167,

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!