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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-13-2023 06:57 AM

HP Recommended
Product: HP Neverstop Laser MFP 1200n
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Neverstop Laser MFP 1200n PCLm-S (Network) printer (Product Number: 5HG87A) running on Windows 10 (64-bit) [Version 10.0.19045.3208].

Old Software Version has a checkbox option: Use iHQC Compression (Smaller file size)

I updated to the latest software version (HP Universal Scan - Full Feature Software and Driver | v51.8.5837 | 411.11MB | 14-Apr-2023 | Filename: Full_Webpack-51.8.5837-SJ0001_Full_Webpack) that does not have that option.  What happened to this option and/or how to get it?

Category:
1 REPLY 1

‎07-19-2023 12:14 AM

HP Recommended

Hi @Shipu69,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If the iHQC Compression option is missing in the scan software, it could be due to several reasons.

 

  • Software Version: Ensure that you are using the latest version of the HP scanning software. HP often releases updates to improve functionality and fix bugs. Visit the official HP website to download and install the latest software for your HP Neverstop Laser MFP 1200n.
  • Driver Compatibility: Verify that the driver installed for the MFP is compatible with the model and your operating system. An outdated or incompatible driver might result in missing features or malfunctions.
  • Scan Settings: Check if the iHQC Compression option is available in the scanning settings or preferences. Sometimes, advanced options are hidden or disabled by default. Explore the software settings to enable or unhide advanced scan options.
  • Third-Party Software: If you're using third-party scanning software, the missing option could be related to the software itself. Make sure you're using official HP scanning software designed for your specific model.
  • Firmware Update: Check if there are any firmware updates available for your HP Neverstop Laser MFP 1200n. Firmware updates can address various issues and improve the overall functionality of the device.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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