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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-22-2015 08:15 AM

HP Recommended
Product: HP8600
Operating System: Microsoft Windows 10 (64-bit)

Can anyone help please? Just upgraded to Windows 10 and my nice HP software for scanning has just disappeared. Tried to download the HP suggestion but it's still not there. I've had to resort to keying in printer's IP address which comes up with a very basic scanning system (ie only 1 page per .pdf file) and does not allow cropping etc.

Was previously on Windows 8 and it all worked fine. Very confused and looking for enlightenment. Thank you in advance.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2015 08:33 AM - last edited on ‎10-24-2022 09:34 AM by Retired

HP Recommended

@JohnEg

 

Try this first.

 

HP Customer Support - Software and Driver Downloads

 

REO

View solution in original post

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8 REPLIES 8

‎10-22-2015 08:33 AM - last edited on ‎10-24-2022 09:34 AM by Retired

HP Recommended

@JohnEg

 

Try this first.

 

HP Customer Support - Software and Driver Downloads

 

REO

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‎10-22-2015 09:14 AM

HP Recommended

You are a genuis!!

Completely sorted. My old HP printer assistant is back and working.

Thank you very much indeed.

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‎10-22-2015 09:25 AM

HP Recommended

Your very welcome @JohnEg

 

Thanks for the thumbsup[1].png.

 

REO

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‎10-30-2015 11:15 AM

HP Recommended

Hi Reo

Everything's been working really well until today when my PC couldn't see the 8600. Usual stuff, on/off, reboot blah blah but still no joy.

Uninstalled the printer and reinstalled. It now prints. Went back to the link you gave me and it no longer works (??) It could not discover the printer.

Really confused why it worked so well the first time but not now.

Any advice very welcome.

Many thanks. John

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‎06-15-2017 01:53 PM

HP Recommended

The URL is not working.  No help at all. Please help

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‎06-15-2017 02:02 PM

HP Recommended

@lkubli

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8600-e-all-in-one-printe...

 

REO

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‎07-23-2019 02:58 AM

HP Recommended

Hi, after the recent W10 software update the very comprehensive HP software for Scanning has sadly disappeared! i have checked extensively on the Internet to locate it I could not trace anything other but nothing other than the simple HP Smart. I have located in the HP  Solutions page https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Scan-software-missing-after-Windows-10-...

the same problem having occurred in 2015 but unfortunately the recommended solutions link is not working.

 

I would be extremely obliged if you will look into this matter and advise me as to how to restore the HP Scan assisting software which is now missing.

 

Thank in advance 

Nic Pap

 

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‎07-23-2019 08:45 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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