HP Scan software missing after Windows 10 upgrade

[JohnEg]

Can anyone help please? Just upgraded to Windows 10 and my nice HP software for scanning has just disappeared. Tried to download the HP suggestion but it's still not there. I've had to resort to keying in printer's IP address which comes up with a very basic scanning system (ie only 1 page per .pdf file) and does not allow cropping etc.

Was previously on Windows 8 and it all worked fine. Very confused and looking for enlightenment. Thank you in advance.

[REO51ST · Accepted solution]

@JohnEg

Try this first.

HP Customer Support - Software and Driver Downloads

REO

[JohnEg]

You are a genuis!!

Completely sorted. My old HP printer assistant is back and working.

Thank you very much indeed.

[REO51ST]

Your very welcome @JohnEg

Thanks for the .

REO

[JohnEg]

Hi Reo

Everything's been working really well until today when my PC couldn't see the 8600. Usual stuff, on/off, reboot blah blah but still no joy.

Uninstalled the printer and reinstalled. It now prints. Went back to the link you gave me and it no longer works (??) It could not discover the printer.

Really confused why it worked so well the first time but not now.

Any advice very welcome.

Many thanks. John

[lkubli]

The URL is not working.  No help at all. Please help

[REO51ST]

@lkubli

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8600-e-all-in-one-printe...

REO

[npapadop]

Hi, after the recent W10 software update the very comprehensive HP software for Scanning has sadly disappeared! i have checked extensively on the Internet to locate it I could not trace anything other but nothing other than the simple HP Smart. I have located in the HP  Solutions page https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Scan-software-missing-after-Windows-10-...

the same problem having occurred in 2015 but unfortunately the recommended solutions link is not working.

I would be extremely obliged if you will look into this matter and advise me as to how to restore the HP Scan assisting software which is now missing.

Thank in advance 

Nic Pap

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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