HP Scan to Email for Microsoft 365 Not Working

[MarkKerr]

Does anyone know how to setup HP Scan to Email for Microsoft 365?

I have tried a number of different setting and still can not get it to work. 

I have tried with a standard user and the new high volume email (preview) user nothing works

When I run Email Server Test I get Invalid Credentials. 

I have read a number of different articles and nothing works... 

My printer is a HP Color LaserJet Pro MFP 3302fdw

[Andr-1611]

Hello MarkKerr ,
Welcome to the HP Support Community!

Try using a different e-mail address (not from Microsoft).

This works.
Microsoft has made changes.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[MarkKerr]

Sadly that’s not an option this is a Microsoft only environment by design and they don’t want to use other supplies email addresses. 

Microsoft 365 has a large user base so you would think HP products would work with it? 

[Andr-1611]

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@MarkKerr wrote:

.. Microsoft 365 has a large user base so you would think HP products would work with it? 

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POP, IMAP, and SMTP settings for **bleep** 

and here is the problem Authentication Method: OAuth2/Modern Auth

2 FW updates are available:

1. Jan 13, 2025 
2. Jan 10, 2025 

More Infos here: HP Color LaserJet Pro MFP 3302fdw 

I hope this helps you. More information is not available at the moment.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[MarkKerr]

My FW version is 6.17.5.34-202412122146 that is the most current version and is the level I have been using for all the testing above so has not helped. 

[Andr-1611]

@MarkKerr 

I have forwarded the problem, escalated.

Regards
Andr-1611

[Andr-1611]

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@MarkKerr wrote:

Sadly that’s not an option this is a Microsoft only environment by design and they don’t want to use other supplies email addresses. 

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A temporary solution could be to store the scans in a folder on the computer or in a network. Then send as an attachment.
This is an additional step, but a good, secure solution.

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@MarkKerr wrote:

... Microsoft 365 has a large user base so you would think HP products would work with it? 

---

HP is working on it and will provide a solution. Unfortunately I can't give a date.

Kind Regards
Andr-1611

[ShlomiL]

Hi,

May you try generating an App Password to use with a Microsoft 365 account and see if that may work?

https://support.microsoft.com/en-us/account-billing/app-passwords-for-a-work-or-school-account-d6dc8...

I do not have any access to test a such, but previously tested with great results to allow a proper connection.

Please keep me posted with the results,
Shlomi

[ShlomiL]

Hi,

Could you please try generating an App Password and check if that may allow a proper connection for the printer?

https://support.microsoft.com/en-us/account-billing/app-passwords-for-a-work-or-school-account-d6dc8...

I could not test any such lately, but with positive results in the past to allow a proper connection with MS 365 on multiple devices..

[MarkKerr]

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