HP Scan to Network Error - Incorrect credentials. Check your username/password and try again.

[Bflies]

Hello

I have tried to set up my office's printer to allow us to scan to a network folder.

Upon set up, I can get to the test page, which gives me the following:

"Incorrect credentials. Check your username/password and try again."

The network folder shows up on the Printer Screen, but again scanning shows this same message.

I have attempted to use the log in and password info for our companies HP account and this is rejected. I have allowed share permissions on the folder to scan to, but this did not work. I am out of ideas, please can someone provide the solution as our scanner is completely functionless at this point.

HP Smart does not work scan function wise either.  Additionally, now that Google requires automatic 2-step verification, the 'less secure app' fix as shown on google is now outdated also.

Thanks

[Dragon-Fur]

@Bflies 

Welcome to the HP Community --

Not sure this will work with a Company's email server - Company email servers tend to object to third party / machine generated connections.

True - Google was first and several providers have since moved to 2-Step verification and the need for an App Password for Third Party Apps.  Processes like Scan to Email and Scan to Network qualify as a third party app trying to access the security placed on the email account.

Example - EWS - Scan to Network - Profile

EWS_9025_Scan-to-Network-Folder_14

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Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

  What’s the Difference Between Ports 465 and 587?

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HP Printer Home Page - References and Resources

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