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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-19-2026 10:18 AM

HP Recommended

I have went through the steps to set up scan to email, but I got an error message that this function has been disabled. How do i fix this issue

 

Category:
1 REPLY 1

‎06-20-2026 09:32 AM

HP Recommended

Hi @tasmania2438865,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you see an error that scan-to-email is disabled. You need to make sure the outgoing email feature is configured in the scanner system.
 

What to check:

  1. Open the Setup tab.
     
  2. Go to System > Advanced.
     
  3. Select Email Setup.
     
  4. Enter your outgoing email account information.
     
  5. Select Test to verify the settings.

After that, try scan-to-email again:
 

  1. Open the Scan tab.
     
  2. Set your scan options.
     
  3. Select the file destination.
     
  4. Choose Email.
     
  5. Enter the destination email address, subject, and message.
     
  6. Select OK.

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


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