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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-18-2021 09:38 AM - last edited on ‎11-18-2021 01:37 PM by Moderator

HP Recommended
Product: HP Officejet Pro 9020
Operating System: Microsoft Windows 11

On my previous Windows computer, I could scan documents using an HP Icon in my tray and it would go directly to the scan screen.  It would allow me to add date and time to the scanned file name.  Using HP Smart, I cannot do that now.  Do you know how to fix this?

Thanks, 

HJB

Category:
2 REPLIES 2

‎11-18-2021 10:57 AM

HP Recommended

Hi @HJB1954 Please follow HP Easy Start, within the Software Selection screen be sure to select the HP Basic or HP Full Feature Software option and complete the software installation:

https://ftp.hp.com/pub/softlib/software13/COL107186/mp-275092-2/HPEasyStart_13_4_8.exe

 

Following the installation you would see the HP Printer software and the HP Scan icons added to your desktop.

 

Shlomi



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‎11-18-2021 03:30 PM

HP Recommended

This still does not help.  There was some HP program that would identify each scanned document down to the second.

EX:  Receipts 11/18/21 23:21:15

The way the program works now is the first document is:

Receipts

Receipts (1).  

If I then put them in the folder for November, the next time I scan, HP will label it 

Receipt

Receipt (1).  

If I then put them in the November folder, another step is required to differentiate the receipts from each other. 

Before I changed computers and lost that Icon, I did not have to do that. 

Thanks.

 

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