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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-05-2025 10:05 AM - edited ‎03-05-2025 10:12 AM

HP Recommended

I have multiple Scanjet 7000 S3.  They all have lost their ability to use their TWAIN driver.  I have downloaded again and reinstalled with no luck.  I also have some of them that no longer can connect to Windows 11 desktop.  I can do a reinstall and it will identify the scanner but after the install, even though I search Printers and Scanners and find the device listed, HP software and device properties will say it is no connected.  When I reconnected I can hear Windows identify the product.  I can see it show up on the list of devices.  But then when you drill into the properties it will say it is not connected.  These are being connected with USB 3

 

Anyone have any thoughts.  I know the latest windows update broke some software's ability to scan.  So not sure this is the same thing  But I am looking for a solution.  One by one I have desktop scanners no longer connecting and working 

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‎03-13-2025 10:27 AM

HP Recommended

I have the same probleme

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‎03-13-2025 02:22 PM

HP Recommended

If you hear of anything that correct this, please let me know.  Each day another one stops scanning and I cannot get it to work.  So far HP and MS both say they do not know of a problem.  

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