HP Scanjet 3000 s3 and 3000 s4

[JanAsh82]

We have several of these scanners throughout or facility and just all of a sudden after an Windows update they have quit working. When you restart the computer it sees it and then it goes away and doesn't connect. This was after the Windows 11 update 24H2.

Is there a fix for this.

[Antiproduct]

Only fix I've found: remove Windows 11 24h2. You can run "go back" and hopefully have the ability to go back. It's going to be broken till MS or HP fix it. 

[TDres]

Just figured it out for my office. Make sure you've got HP scan and your driver pack installed via HP's website. You've gotta open device manager, find at the bottom under "Universal Serial Bus Controllers" There will be 2 options for USB Printer support I'm not sure which one it is specifically so do this for both of them.

Open its properties and follow these steps

Update Driver

Let me pick from a list of available drivers on my computer

(If it brings up the long list of devices choose universal serial bus controllers)

If not then just press Have disk

Next to the selected path press Browse

Open this pathing C:\Program Files\HP\HP Scan\DriverStore\HPScanUnusedStubDriver

There is an .inf that says unused but it is the correct USB Driver to use.

Once installed to the correct one it will request a reboot.

You may need to reinstall the drivers to your Imaging Device via device manager but you should be set after this

[JanAsh82]

I don't get the option of Going Back, only to restore.

[Antiproduct]

>I don't get the option of Going Back, only to restore.

Hit the start button and type "Go back" and it should pop up to go back to the previous version of the OS. 

For the USB hub issue, will try that soon. One thing I noticed was that the scanner driver itself kept changing. Sometimes it used a Microsoft generic driver, other times it used HP AIO and sometimes I was able to get it working by booting up the computer with the scanner plugged in and on, but not always. So unplugging or turning off the scanner usually would cause it to stop working again.