HP Scanjet 3800 Scanner. Software for Windows 10

[837719]

I have the original CD and Software  to  install, but it doesn`t work with Windows 10. Is there any solution to do the installation?

[Meghana_10]

@837719, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Scanjet 3800 Scanner.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Unfortunately, the HP Scanjet 3800 scanner does not have official support for Windows 10 as it is considered an older model. However, there are a few steps you can try to make it work:

Steps to Install:

1. Compatibility Mode:
2. Try installing the scanner software using Windows Compatibility Mode.
3. To do this, insert the original CD, right-click on the setup.exe file, and select Properties.
4. Go to the Compatibility tab, check Run this program in compatibility mode for:, and select Windows 7 from the dropdown list.

5. Click OK and run the setup.exe file to start the installation.

6. Windows Update Drivers:

7. Connect your scanner to your computer and see if Windows Update will automatically find and install a driver.

8. Go to Settings > Update & Security > Windows Update, and click on Check for updates.

9. Third-Party Software Solutions:

10. Some third-party scanning software might be compatible with your scanner. You can search online for TWAIN-compliant software that can recognize older models.

11. Consider Upgrading:

12. If the above methods do not work, consider upgrading to a newer HP scanner model that supports Windows 10.

I hope this helps!

Take care and have an amazing day! 

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Regards,

Meghana