• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-11-2018 09:12 AM

HP Recommended
Product: hp scanjet 3970
Operating System: Microsoft Windows 7 (64-bit)

Running windows 7 and trying to figure out which drivers to install for my scanjet3970

"Software and driver results for: "

only offer up to windows vista 64 bit. I tried letting the HP site detect my hardware but it could not find it despite following all instruction on the site. Yes the scanner was on 🙂

 

Any assistance would be appreciated.

 

 

1 REPLY 1

‎02-11-2018 10:30 AM

HP Recommended

Hi,

The scanner is not supported on Windows 7 or any later operating system, therefore you are not able to locate a driver:

https://support.hp.com/us-en/product/hp-scanjet-3970-scanner-series/298547/document/c03403550

 

You may try the 3rd party VueScan software as suggested by the document above, it should detect your scanner without any need of additional drivers:

http://www.hamrick.com/vuescan/hp_scanjet_3970.html

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.