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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-01-2020 08:49 AM

HP Recommended
Product: HP Scanjet 4850 Photo Scanner: CN56BTB0X1
Operating System: Microsoft Windows 10 (64-bit)

I have been in desperate need for a flatbed scanner that scans negatives that isn't incredibly expensive, handheld or inconsistent (review wise) like the Epson Perfection range, etc. I came across the scanjet series, 4010, 4050 but couldn't really get a real answer on why people were selling them for £100 even though they're pretty old and the driver updates only go back to 2015. I saw someone selling a 4850 for £15 assuming that it would be the same issue, similar model, driver update goes back to 2015 and because it was really cheap it wouldn't matter if it was a bit old - it could still work on the 2015 driver update. However, there is nothing. So, this rather incredible piece of equipment that is all I ever needed is now rendered useless because there is no way of getting any of the installation disc/drivers to work on the Windows 10 operating system. Can anything be done?
Best

Justin

1 REPLY 1

‎06-01-2020 12:52 PM

HP Recommended

Hi,

The scanner is not supported on Windows 10, as clearly listed below:

https://support.hp.com/bg-en/document/c04635838

 

You may try the 3rd party Vuescan application, it may allow scanning flatbed scans (but not transparency scans):

https://www.hamrick.com/vuescan/hp_scanjet_4850.html#technical-information

 

Shlomi



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