• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-15-2016 12:55 PM

HP Recommended

Hello!

I have a question.

We are wanting to use our HP Scanjet 4850 scanner with our current computer which is a Dell laptop running Windows 7 Professional, (32bit). It seems that the software does not work with this operating system. I've looked at downloading the workaround...Windows Vista download but am not having any luck as of yet to get the software to load up and open.

Any advice would be greatly appreciated.

Can I get this scanner to work with this coomputer?

Thanks!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2016 11:17 AM

HP Recommended

Got it working last eve. ! Whoot! I had to monkey around with getting a Vista driver in place...anyway after 3-4 years of not using this scanner(we upgraded to another photo scanner awhile back) it's now back in action.

Thanks for your help!

Happy Holidays!

T

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-15-2016 04:53 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this alternative software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎12-15-2016 06:28 PM

HP Recommended

Thanks! Well, it seems like the program loaded o.k. but now it says I don't have the correct driver. I went to the hp site and downloaded the recommended driver for Windows Vista...rather than Windows 7...not sure if that was the correct way to go but it was recommended. Maybe I should try it again with the Windows 7 32bit driver.

Thanks for your help. I will give it another go.

T

Was this reply helpful? Yes No

‎12-16-2016 11:17 AM

HP Recommended

Got it working last eve. ! Whoot! I had to monkey around with getting a Vista driver in place...anyway after 3-4 years of not using this scanner(we upgraded to another photo scanner awhile back) it's now back in action.

Thanks for your help!

Happy Holidays!

T

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->