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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-08-2021 02:39 AM

HP Recommended
Product: HP ScanJet Enterprise 7500/Flow 7500
Operating System: Microsoft Windows 10 (64-bit)

Product: HP Scanjet Enterprise Flow 7500
Operating System: Microsoft Windows 10 (64-Bit)
The HP Scanjet Enterprise Flow 7500 scanner does not scan through the buttons on the scanner.
I select the profile, button 1, OK. The error "Auto Detect - (null)" appears on the indicator.
What is the problem? The HP Print and Scan Doctor utility does not find the scanner.

Category:
2 people had the same question
2 REPLIES 2

‎08-08-2021 08:35 AM

HP Recommended

Is this a failure of a setup that worked before or a new install. Is the device connected by network or USB. Most common issues are related to gateway or DNS settings in the scanner's network setup.

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‎08-09-2021 01:08 AM

HP Recommended

thanks so much I appreciate your help the scanner works well from pc just LED screen touch button disabled and I do not know how to enable it from pc every thing is ok but from the screen users can not scan they select save as PDF then it says th scanner didn't detect anything 

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