• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Scanjet G3110
macOS 10.12 Sierra

I cannot find software to run my scanjet. Does anyone know if it is compatible with macOS 10.12 Sierra or do I have to get a new scanner? Thanks for any help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Install the following ICA drivers for your scanner:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-esse...

 

Next ensure the scanner is connected and powered on, go to System Preferences > Printers & Scanners and click the plus sign to add your scanner.

 

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

6 REPLIES 6
HP Recommended

Hi,

Install the following ICA drivers for your scanner:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-esse...

 

Next ensure the scanner is connected and powered on, go to System Preferences > Printers & Scanners and click the plus sign to add your scanner.

 

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

This worked perfectly! Thanks!

HP Recommended

I installing the scanner per your recomendations and I had no luck. I am using OS 10.12.3 on a macbook pro.

I cannot seem to find a driver that will work since I upgraded.

 

HP Recommended

I DID THE DOWNLOADS AS YOU RECOMMENDED AGAIN.

I then turned off the scanner and unpluged it and waited about a minute and pluged it in agian, turned it on and opened the scan program. The scanner worked fine but when I tried to print the file, the print came out all black. I then tried to send it and I got an error message that said " It could not be sent and maybe it is a read only file." I also got the same message when I attempted to save the doc.

HP Recommended

Hi!
I apologize in advance for the bad English. (Google Translate) 😞
I have a MacOS 10.14 mojave operating system.
HP Easyjet G3110 ScanJet.
The driver is installed correctly.
The EasyJet scan program cannot find it.
In the MACOS system information there is a scanjet in the USB menu.
USB cable is fine.

How can I bring it to life?

Thank you in advance for your help.
Hi.
Wjani

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.