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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-04-2022 02:32 AM

HP Recommended
Product: HP Scanjet G4010
Operating System: Microsoft Windows 11

I have a HP Scanjet G4010 scanner. On my Windows 10 Home x64 works like a charm.

On another pc with Windows 11 Home x64, drivers download from HP site doesn't not work correctly...

Durin configuration I see some errors and the scanner doesn't work.

Is this scanner compatible with Windows 11 or not ?! ...

 

 

Immagine 2022-04-03 140911.pngImmagine 2022-04-03 141210.pngImmagine 2022-04-03 141028.png

1 person had the same question
2 REPLIES 2

‎04-11-2022 09:18 AM

HP Recommended

Hi@Andrea221,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking to check if this HP Scanjet G4010 scanner is compatible with Windows 11 as it works fine with Windows 10. 

 

Click on this link to to see if your printer is supported in Windows 11, as well as the compatible software and drivers available to download. https://support.hp.com/us-en/document/ish_4839960-4840167-16

 

If issue persist then please reach out to the HP Technical Support team in your region regarding the best options.

Click on this link https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎04-12-2022 12:34 AM

HP Recommended

Thank you for reply!

The link you gave me is only for printers...but I have a scanner

Where can I find it?

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