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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-23-2021 11:32 AM - edited ‎11-27-2021 05:12 PM

HP Recommended
Product: Scanjet G4010 Scanner
Operating System: Microsoft Windows 11

I recently upgrade my MSI GS65 Stealth 8RF laptop from MS Windows 10 Pro to MS Windows 11 Pro 21H2. Tried to scan from my HP Scanjet G4010 scanner and I receive the error code, "The program could not find any available destinations to which scans can be sent. Try the following steps:

 - Reboot the computer.

 - Reinstall the Photosmart software that came with the device."

Extended error detail information: 8, [(6,0, -2147467262)].

Under Device Manager, Imaging Devices, shows this device is working properly.

 

Apparently I should re-download and re-install the HP Photosmart software for the HP Scanjet G4010 Scanner. The HP Support  site doesn't seem to have this software available that I can find so far. Is there even a version for MS Windows 11?

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2021 06:08 PM

HP Recommended

I re-installed Windows 11 Pro as a new installation rather than an overlay of my programs and data. I then reinstalled the Scanjet G4010 installation software (which I had located and previously could not find). The scanner and software application are both operating as it it was previously under Windows 10. 

 

I now consider this problem closed; though the original intent was to locate the scanner installation software from HP Support that I could have been able to download and circumvent a considerable amount of time trying to find after so many years.

View solution in original post

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1 REPLY 1

‎12-13-2021 06:08 PM

HP Recommended

I re-installed Windows 11 Pro as a new installation rather than an overlay of my programs and data. I then reinstalled the Scanjet G4010 installation software (which I had located and previously could not find). The scanner and software application are both operating as it it was previously under Windows 10. 

 

I now consider this problem closed; though the original intent was to locate the scanner installation software from HP Support that I could have been able to download and circumvent a considerable amount of time trying to find after so many years.

Was this reply helpful? Yes No
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