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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-10-2025 08:41 AM

HP Recommended
Product: scanjet pro 2000 s2
Operating System: Microsoft Windows 11

My very much loved Scanjet pro 2000 v2 is not working in my new Dell Windows 11 computer. I have installed (uninstalled and reinstalled) the drivers from HP support but the pc does not see the device:

-only for a second with the Windows Scanner function when I plug it and then it goes to device not found

-the HP scan says device drivers incompatible but at the same time it says the device firmware is up to date

 

I see there have been many issues with Windows 11, but by now they should be solved....

Any help, please?

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