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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-04-2020 05:10 AM

HP Recommended
Product: Macbook
Operating System: macOS 10.15 Catalina

When trying to use the scanner on my MFP177fw through Apple's printer app, I get the following error

“HP Scanner 3” will damage your computer. Tried both WIFI and hard wired

5 people had the same question
1 REPLY 1

‎11-04-2020 06:31 AM

HP Recommended

I was also prevented from logging into my HP account (following go to HP website instructions on printer info from Systems Preferences). I downloaded HP Smart and was able to login and scan accordingly. But still can't get Image Capture to work again with my HP printer Officejet Pro 8610.

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