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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-07-2024 03:30 AM - edited ‎08-07-2024 03:30 AM

HP Recommended

Hello everyone,

I'm experiencing a recurring problem with my HP scanner, and I'm hoping someone here can offer some advice or solutions. My newly purchased HP scanner frequently freezes or crashes while I'm using it, and I'm not sure how to resolve the issue.

Here are the details:

Issue Description:

  • The scanner works fine initially, but during the scanning process, it often freezes or completely crashes.
  • This issue occurs inconsistently – sometimes after scanning a few documents, other times almost immediately.
  • When the scanner freezes, I have to restart both the scanner and my computer to get it working again.
  • The crash sometimes also affects the scanning software, causing it to become unresponsive.

What I’ve Tried So Far:

  1. Restarting the Scanner and Computer: This temporarily resolves the issue, but it recurs after a short period.
  2. Checking for Software Updates: I have updated both the scanner firmware and the scanning software to the latest versions available.
  3. Checking for Conflicts: I have closed other applications to ensure there are no conflicts, but the issue persists.
  4. Reinstalling the Software: I’ve uninstalled and reinstalled the HP scanning software multiple times.

for my guide I used this link https://support.hp.com/lv-en/document/ish_2281796-2060609-16

 

Category:
1 person had the same question
2 REPLIES 2

‎08-08-2024 10:58 AM

HP Recommended

Hi @diva321,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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‎08-09-2024 02:30 AM

HP Recommended

this is the model of the product 

hp-l2747a-scanjet pro 2500 scanner

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