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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 6970
Microsoft Windows 10 (64-bit)

Hey, I could use some help!  My prior Printer Scanner was also an HP6970 and it had this great, highly detailed, scanning icon which allowed me great flexibility with scan size, DPI and where to send the final scan.  I wore this unit out and just replaced it with another HP6970, but the scan icon opens a much simpler, less flexible scan page.  Any idea how to get the Super Button back?

1 REPLY 1
HP Recommended

@ZipWilly 

 

Welcome to the HP Community.

 

It sounds like you need to install the Full Feature Software / full driver printer software.

The printer software includes HP Scan - this is likely the "super button" you seek.

 

The full driver provides the foundation on which other programs and printing software depend.

 

Printer Software - Preparation

 

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

 

Printer Software Check

 

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

 

 

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • When asked, Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
  6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

 

What else?

Try / Consider other Scan software / applications...

 

HP Scan Extended can be a nice addition to your already installed printer software.

 

Important

HPSE is not generally useful or needed for newer printers and newer printer software.

Included here as FYI only.

 

If it works (can be installed and is functional in your environment),

HPSE provides some nice features, including Detect content boundary options and More > Destination folder assignment.

 

HP Scan Extended

  • Download-Save-Install

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software (full driver).  The Full Feature Software for your printer should be installed before installing and using HPSE.
    • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
      • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
      • Right-Click HPScan.exe > Select Pin to Taskbar
      • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
      • Right-Click HPScan.exe > Select Pin to Start

 

  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

 

 

What else?

Application controls / options

 

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Windows Scan  Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Paint (mspaint)

Older software – not brilliant – does work for scanning images.

  • Open  Paint
  • Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
  • File > Select “From Scanner or Camera
  • Select your printer > Follow the prompts to scan and then save your item

 

References / Resources

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6970 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.