HP Smart 9010: How do I print/scan 8.5x5.5 documents. Printer rejects this measurement

[jdbowls]

Error message: copy does not support statement (5.5x8.5)...Printer does not allow for printing this measurement. 

[Dragon-Fur]

@jdbowls 

Welcome to the HP Community.

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@jdbowls wrote:
Subject:  HP Smart 9010: How do I print/scan 8.5x5.5 documents. Printer rejects this measurement

Error message: copy does not support statement (5.5x8.5)...Printer does not allow for printing this measurement. 

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Copy / Print / Scan >> These are all three different tasks - there are some "in common" settings.

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First, Make sure the Tray and Paper Management settings are set to the correct Paper Size and Type.

Tray and Paper settings are relevant for both Copy and for Print.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Tray and Paper Management

Retain_Printing_Preferences_10

Example - EWS > Settings > Preferences > Tray and Paper Management

EWS_9025_Preferences_Tray_and_Paper_Management_All_4

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Copy might handle a Custom size - I do not know if the 9010 includes the setting - Check and set if supported.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)

EWS_9025_Copy_Defaults_5

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Printing Preferences directs the printer to be ready to Print using the Defaulted / selected Shortcut and related settings.

The software / application you are using to view and submit the content to the printer uses Printing Preferences.

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Example - Printing Preferences > Shortcut and setup:  Everyday Printing

9025_Printing_Preferences_Everyday_3

Example - HP Smart - Windows - Simple Photo Print - A4

HP_Smart_W10_Border_Print_A4_1

port Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer 

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