HP Smart App Crashing

[BM77]

Is anybody able to fix the HP Smart App that keeps on crashing?

Cannot open the app, just keeps on closing. Tried to uninstall and reinstall the app several times now but still nothing works.

[Jay_G24]

Hi @BM77,

Welcome to the HP Support Community

I'd like to help!

To assist better -

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Let me know!

[BM77]

Hi, I am using a Windows computer.

[Jay_G24 · Accepted solution]

We are aware of the issue, our team is working on it.

As a temporary workaround, use HP Easy Start to set up the printer on your computer so you can print and scan files.

In Windows, go to 123.hp.com/setup, and then click Install HP Easy Start.

Open HP Easy Start, follow the prompts, and then select Full Software and Drivers as the software solution.

Once the setup completes, the printer is ready to use.

Hope this helps!

Keep me posted

[BM77]

Thank you, I can scan now. Please let me know/keep us updated once HP Smart is up and working on Windows again. 

[Jay_G24]

An update will be shared once the issue is taken care off

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

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