HP Smart App Fax Problems

[nsgregg]

I have been using the HP Smart App for several years to fax information from my PC.  As of last week, each time I try to fax I get a blank white screen.  

Here's the steps that I use.  Open HP Smart App > Select Mobile Fax button > I get a blank white screen.  Prior to last week I would see a screen with options to view fax history, create a fax, or view templates.  

Here's what I have done to try to resolve this:  logged out and back in of my HP account, uninstalled and reinstalled the HP Smart App, checked to make sure that buttons are enabled, rebooted my computer, ensured that my computer and software are up to date.  

I have two HP printers and recently purchased a new HP Smart Tank printer.  I have continued to buy HP printers solely because of the option to fax without a dedicated phone line and because HP offers a HIPAA compliant business agreement, which I am required to have as a healthcare provider.    I am very frustrated and need a solution to this issue that doesn't require me to do multiple extra, time consuming steps to fax from the HP App on my phone.   

[Dragon-Fur]

@nsgregg 

Welcome to the HP Community --

Unfortunately, at this writing, I am not aware of a solution.

The problem with Mobile Fax has been reported to HP.

That said,

Things change quickly -- perhaps search the Community for an Agent or Expert answer that resolves your particular issue.  -- What? --  It's worth checking and checking again.  HP will release a solution and we want to be ready.  As always, be wary of "new members" promising gold and rainbows -- trouble always encourages those who would take advantage of us.

-- What else? --

If you wish to do so, move from HP Smart to its replacement, HP App.

Will installing and using HP App help now?

Perhaps not -- On the other hand, if the issue is anything related to the start code, staying on the latest version of an application, an app that can be updated when / if needed, might be the key to success. 

===================================

HP App - Windows --

--2026 --

HP App is the replacement for the HP Smart application.

                     -- Start --

-- Details / Examples  / Troubleshooting --

HP is a wrapper that combines a Devices menu similar to HP Support Assistant with the features and options in the HP Smart application.

The HP App can be found in the App Store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

--------------------------------------------------------------------------

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

HP_App_Win_Menu_Options_7

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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