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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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iOS

I use the HP Smart App to scan documents into PDFs. I noticed recently that within a PDF document, several pages were different sizes. I went through all the settings within the app and I'm not seeing where I can change that. I think it happens from me cropping the pages? But if so, how can I make the PDF uniform? It's visually unappealing and I can't image it would print correctly if someone tried. I added a screenshot below of what the PDF looks like in the viewer. This is within one PDF, and all four pages are slightly different sizes. 

This is four pages within the same PDF, all different sizes.This is four pages within the same PDF, all different sizes.

1 REPLY 1
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@alibishop101 

 

Welcome to the HP User Community.

 

Sure, could be Crop, though you would likely know if you were using the Scan > Edit > Crop feature.

 

Information not provided in your question

  • Printer model
  • Source - Scanner (Printer Flatbed / ADF) or Camera
  • Page Size

 

General Answer

 

Best control results when you select the Printer flatbed or ADF and control the Page Size.

 

The following is perhaps somewhat relevant to iOS (iPhone)

Example - HP Smart - Mobile - iPadOS - Scan Preset Options

HP_Smart_Mobile_Scan_PDF-Image_Options_5HP_Smart_Mobile_Scan_PDF-Image_Options_5

 

 

In general, using the camera to scan is harder to control the size .

 

Using the Printer / Scanner / Flatbed (glass) or ADF

Edit > Crop can be controlled using a standard crop size.

For example

Open HP Smart

Select to Scan (documents or photos)

Preset Document (works similarly for photo)

After the content is scanned, Select to Edit

Select Crop

Select a standard crop size

For example

Custom

Letter

Square

A4

5x7

4x6

3.5x5

 

Partial Example - HP Smart - Mobile - iPadOS - Scan - Document - Edit > Crop

HP_Smart_Mobile_Scan_PDF_Edit_Crop_1HP_Smart_Mobile_Scan_PDF_Edit_Crop_1

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

 

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Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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