HP Smart App & HP DeskJet 4258e

[dab32us]

I have been in IT for nearly 30 years and I've never seen such poor integration, I will NEVER, EVER buy another HP product.  We bought the HP DeskJet 4258e Printer / Scanner and downloaded the HP Smart App so we could scan / save documents.  Since our purchase this process has been nothing short of a worthless nightmare.  Basic printing options work fine but try to do anything else and it's not worth the time, effort and cost.  I have been trying to scan a simple, standard document for nearly an hour (and this happens everytime we try to scan a document) and it can't do it.  We constantly get error messages that the printer is not ready, so I had to reboot several times and then when it actually "scans" the document I either get an error message, a blank document (i don't know how that's possible) or it was upside down (again, don't know how that's possible).   

We will be looking for another printer / scanner immediately and I will NEVER recommend HP products to anyone ever again.  

[zoey7886]

@dab32us, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet 4258e and HP Smart App! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Ensure App Is Updated: Make sure you are using the latest version of the HP Smart App. Updates can provide important bug fixes and improvements.

Check Connection: Verify that your printer is properly connected to the same network as the device running the HP Smart App. A stable Wi-Fi connection can often resolve issues.

Reinstall the App: Uninstall the HP Smart App from your device and then reinstall it. This can refresh the app and fix any unexpected behaviors.

Printer Software: Ensure that any necessary printer software is installed on your device. This can sometimes be a separate package from the app itself.

HP Print and Scan Doctor: Use the HP Print and Scan Doctor tool. This software can help diagnose and resolve printing and scanning problems by providing troubleshooting steps.

Check for Firmware Updates: Ensure that your printer's firmware is up to date. Firmware updates can offer enhancements and better compatibility with devices.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,