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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-24-2022 10:20 AM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer
Operating System: macOS 12.0 Monterey

Suddenly, the HP Smart App doesn’t work. It seems caught in a loop at logon (message says look to another browser window which doesn’t exist). I’ve used this app for quite a while now so I’m very surprised. It is clearly broken, rendering my scanner useless. I’ve tried re-installing the app, but then login is a problem. Very frustrating...anyone have any ideas?

 

Category:
1 person had the same question
1 REPLY 1

‎03-25-2022 08:19 AM - edited ‎03-26-2022 01:45 AM

HP Recommended

@tallen261, Welcome to the HP Support Community! I’m here to help.

 

I understand the HP Smart app crashes. I see that you have already tried all the necessary steps to resolve the issue.

To assist you better, did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any updates for this app in App Store.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Did you try reinstalling the app from the App Store?

 

Meanwhile, you may use the HP Easy Scan app to scan from the Mac.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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