HP Smart App not opening

[MS890]

When trying to open the HP Smart app on my laptop. I only get a blue screen and will not open the smart app to print or scan

[Dragon-Fur]

@MS890 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

Product: HP OfficeJet Pro 8035e All-in-One Printer

Operating System: Microsoft Windows 10 (64-bit)

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@MS890 wrote:

When trying to open the HP Smart app on my laptop. I only get a blue screen and will not open the smart app to print or scan

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Try / Consider

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- Printer Application - HP Smart – Check / Reset -

Restart "your stuff"

Start here:

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Next,

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open:  Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in > Do not restart HP Smart yet

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

What if?

It is important that every device is using the latest version of the HP Smart app for that device type.

If nothing works -- Consider--

Uninstall the HP Smart app from your Windows computer > Restart the computer and log in

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

Restart the device (for example, the phone)

Next,

Switch on the device > Install the HP Smart app on your mobile device

Restart the computer and log in > Install a fresh copy of the HP Smart application

Example - Windows - Check / Reset HP Smart

HP_Smart_Win_Apps-and-Features_ Reset_10

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8035e All-in-One Printer

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