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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-15-2022 04:56 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 10 (64-bit)

HP Smart is giving the error that Scanning is Currently Unavailable. I have done all the troubleshooting listed in this guide:

 

https://support.hp.com/us-en/document/ish_6397052-6397108-16

 

and all the troubleshooting recommended on this previous thread: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Smart-app-says-Scan-is-currently-unavailabl...

 

None of these have fixed the problem. The closest I got was when unplugging the printer, but this fix only lasted until the app was closed and reopened, at which time it was again giving the error message.

The printer is able to print and is connected to the network and to the app. I'm not sure what else to try that I haven't already attempted.

Category:
1 person had the same question
2 REPLIES 2

‎10-15-2022 06:05 PM

HP Recommended

Hello @ApplewoodCrafts ,
Welcome to the HP Support Community!

 

Then try this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If not, what messages are displayed (on the computer / on the printer)?

 

Hope this helps! Keep me posted.
Andr-1611

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‎10-18-2022 12:28 PM

HP Recommended

Unfortunately, this did not work. I can't see any messages on the computer or the printer aside from the message saying the feature is unavailable when you attempt to scan. Are there any other options I can try?

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