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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-12-2024 02:31 AM - last edited on ‎08-20-2025 09:59 AM by Moderator

HP Recommended

I had the same problem, but got it resolved. The HP customer service solved the problem. My printer was connected to my PC by USB cable and I discovered that with the new HP app scanning will only work if your printer is wirelessly connected. For some of you that my answer the question. 

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‎11-12-2024 08:02 AM

HP Recommended

Mine would not connect using either method. The HP Scan app is faulty. The Microsoft Scan and Fax app which is built in to Windows works just fine.

 

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‎11-13-2024 04:54 PM

HP Recommended

I too have the Scanner Issue. What is the remedy to correct it?

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‎11-14-2024 01:45 AM

HP Recommended

I phoned the helpline as my printer is still under warranty. I was told that THE  SCANNER  WILL  NOT  WORK  IF  IT  IS  CONNECTED  USING   A USB  CABLE.  I reconnected the printer wirelessly, without the usb cable and the scanner now works. 

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‎12-10-2024 09:10 AM

HP Recommended

Ne0t's suggestion works for me. Sad that even after 6 Months there is no update from HP for this.

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