HP Smart: Mobile Fax screen blank

[LilJake]

Mobile Fax screen in HP Smart is blank

[Pallipurath]

Hi @LilJake 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that when you select the Mobile Fax tile in the HP smart app, it opens a blank page instead of displaying the fax options. I'll be happy to help you with this.

To better understand the issue, could you kindly confirm the following details?

• Are you signed in to the HP app with your HP account?
• Does the blank page appear immediately after clicking Mobile Fax, or does it continue loading?
• Have you tried accessing Mobile Fax from another device using the same HP account?

Kindly note that HP Smart has been replaced by the new HP app, and HP recommends using the latest HP app experience to access features such as printing, scanning, and Mobile Fax. If you are using an older version, updating to the latest HP app may help resolve the issue.

In the meantime, kindly try the below steps:

1. Sign out of the HP app and sign back in.
2. Verify that the HP app is updated to the latest version available.
3. Restart your computer and reopen the HP app.
4. Remove the printer from the HP app and add it again.
5. Ensure your internet connection is stable, as Mobile Fax requires an active connection and HP account authentication.
6. Temporarily test on another network or device, if available.
7. If a VPN is enabled, kindly disable it temporarily and test again.
   
   Additionally you can refer to this link : click here explaining about the HP printers - Using Mobile Fax (HP app)

Take care and have an amazing day!