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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-25-2022 06:57 PM - last edited on ‎06-26-2022 05:41 AM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP Smart Scan Crashes on Mac OS Monterey - HP Support Community - 8349755

Reply:

Hi all.

I also have the same problem.

Image Capture is not a solution.  Although it is a "universal application", meaning it can run on the new Apple processors in native mode, it probably relies on HP software, which is NOT compatible (without using the Rosetta crutch).

So, Image capture launches properly, but as soon as you ask it to scan from the 2600-series printer, it comes back with the "Rosetta" message.

Sorry.

1 REPLY 1

‎07-01-2022 11:23 AM

HP Recommended

@M_ichel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand the HP Smart app crashes while scanning. 

  • To assist you better, did you download this app from the App Store?
  • Which version of the HP Smart app are you using?
  • Could you please share the picture of the error message?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any updates for this app in App Store.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Meanwhile, you may use the HP Easy Scan app to scan from the Mac as a workaround.

 

Update the printer firmware

  • Click here to download and install the latest printer firmware from your Mac.
  • Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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