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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-06-2022 05:29 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: macOS 12.0 Monterey

Today my scanner started crashing as soon as the scan completed. I am on a Macbook Pro Monterey 12.1. I have tried deleting HP Smart and reinstalling and it still doesn't work. This just started today. The scanner worked fine a few days ago. Nothing on the computer has changed. I updated all the drivers. Any other ideas?

Category:
4 people had the same question
3 REPLIES 3

‎04-09-2022 04:11 AM

HP Recommended

@Andrewsho, Welcome to the HP Support Community! I’m here to help.

 

I understand the HP Smart app crashes while scanning. 

To assist you better, did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any updates for this app in App Store.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Meanwhile, you may use the HP Easy Scan app to scan from the Mac as a workaround.

 

Alternatively, you may also use Apple's inbuilt feature - Apple Image Capture app.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎04-27-2022 10:50 AM

HP Recommended

I did all the recommended actions (updated firmware OS software, deleted printer, re-added printer), HP Smart app still crashes after scan is complete, so cannot complete the scanning process.

Was this reply helpful? Yes No

‎05-08-2022 07:04 AM

HP Recommended

@KPG57

 

Did you try using the HP Easy Scan app or the Apple Image Capture app to scan and check if that helps?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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