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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Smart Scan Format Changes

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HP OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

I am using the HP Smart App for printing and scanning from/to my PC. When I open the Scan mode, there are some undesired pre-setting, like Letter page format. How can I change and save them (save is most important to me)? Thank you

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@mairue, Welcome to the HP Support Community!


You may click on 'Presets' to change the saved settings or create shortcuts by click on the option available at the bottom of the HP Smart app user interface.

HP Smart app scan tasks

Preview of a scanned item in HP Smart


For more info on changing the settings and to know the available options, click here

Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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