HP Smart Scan Function

[hbarbee1]

Yesterday the scanning screen for HP Smart changed in such a manner that the scanning function cannot be used.  All other functions on the printer work fine.  The save scan inner screen became offset to the right and cannot be accessed as shown on the attached image.

[Dragon-Fur]

@hbarbee1 

Welcome to the HP Community --

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@hbarbee1 wrote:

Yesterday the scanning screen for HP Smart changed in such a manner that the scanning function cannot be used.  All other functions on the printer work fine.  The save scan inner screen became offset to the right and cannot be accessed as shown on the attached image.

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Wow -- and while I can guess about a couple of ways to fix it, I've also read recently that HP Smart is no longer available from the Microsoft Store -- the application has finally been fully replaced by the HP App.

That just means that amongst whatever else you try, uninstalling HP Smart is likely a dead-end if it cannot be reinstalled.  No, if the application is not available in the Microsoft Store , there are no "secret stash" updates unless you go off-book (download from an unknown / untrusted Not-HP source).

-- What to do? --

If you don't find a solution elsewhere, consider upgrading to the replacement application:  HP

True, no longer "smart", the new HP application is meant to be a replacement for the HP Support Assistant, the HP Smart app, and most of the diagnostic and help for your HP computer and detected or added HP Printers.

The following videos are meant to help navigate using the HP App.

-- Note --

Unless the videos are / have been replaced, they are not specifically directed to using the HP App in Windows.  I've added an example of using the app Reset available in Windows.

HP Smart, if it is still installed, might benefit from the Reset procedure.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

================== =====================

-- HP App – Reset -- Windows --

NOTES – Skipping Steps

• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

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Windows - High Contrast / Dark Mode

• If you are running High Contrast or “Dark Mode” and one or more apps will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Personalization > Colors > Choose your mode = Light

Scroll down

Related settings

Select Contrast Themes > None

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Windows – Updates

 Check / Run Windows Updates > Install any pending updates.

If any updates are installed, consider Restarting the computer.

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Open and Check HP App

Discontinue steps when everything is working.

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Remove HP App / HP Smart from Startup

Open the Task Manager

Press Ctrl + Shift + Esc

OR

Right-Click Windows Start > Task Manager

Select Startup apps

If HP Smart / HP App is in the list, remove or Disable

=================================== 

Clear Background Processes

• Open Task Manager
• Check process list for “HP”
• If the app is found but not responsive, Right-Click on the named process and “End task” (wording varies)

=================================== 

Sign out and sign in

• Open the HP App
• Sign out of the application
• Exit out of the application – Wait a few seconds...
• Reopen and sign in.

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Restart Everything

Restart computer, printer, and the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

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Open and Check HP App

Discontinue steps when everything is working.

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Windows - Reset HP Application

The Reset action removes the app data without uninstalling the application.

Settings > Apps > Installed Apps

Search / Find / select HP (app) in the installed apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP App > Sign in > Add your printer(s)

-- What if? –

If the app Reset does not work by itself,

then

Uninstall the HP App and start over.

Restart the computer and log in

“Get” a new copy of HP App:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP App > Sign in > Add Printer(s)

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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