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HP Smart Scan problem

HP Recommended
HP Envy 5000 series
Microsoft Windows 10 (64-bit)

Updated HP Smart today 11-24-2020 and was using Scan function. Initially the Edge Detect function worked as intended. After one hour it stopped working and I cannot get it back by changing any of the basic options.

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@JohnGbright 

 

Well, I have not been able to get HP Smart scan > detect boundaries  / edges to work for a long time.

So far, I've not discovered what is going on with it.

 

There is an alternative...

 

If you have not done so, Install the Full Feature Software for your printer.

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

After the software is fully installed, Restart the computer and log in

 

Example - HP Printer Assistant and (blue) HP Scan shortcuts on the Desktop

Printer_Assistant_Shortcut_Icon_on_DesktopPrinter_Assistant_Shortcut_Icon_on_Desktop

 

 

Example - HP Scan - "Detect Photos"  (detect boundaries)

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_1

 

It should not be necessary...

If your HP Scan software lacks the "Detect Photos" setting,

You can install the HP Scan Extended software.

 

HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

 

  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

 

Example - HPSE Scan Menu

HP_Scan_Extended_Shortcut_1HP_Scan_Extended_Shortcut_1

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

 

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Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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