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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP OfficeJet Pro 9019/Premier All-in-One Printer

I have set up a "Scan to OneDrive" shortcut in HP Smart and picked a specific OneDrive folder that the scanned documents should be saved in. Whenever I scan from the HP Smart Windows app on my PC, the file gets saved to that folder. Whenever I scan (using the same HP Smart shortcut) directly from my HP OfficeJet Pro 9019, the file gets saved to a generic "HP Smart -> scan" folder within my OneDrive (not the specific folder that I selected when creating the shortcut). 

 

I have tried deleting the shortcut and re-creating it, as well as unplugging and re-plugging in my printer to reset it, but the same issue keeps happening. How can I scan using this shortcut directly from my printer to the correct OneDrive folder?

 

A separate but related issue is that I am unable to select default scanning options for this shortcut on my printer. Whenever I try to use the shortcut, the scan is set to 300dpi and Colour - I would like to set it to 150dpi and Greyscale as a default, instead of having to manually change it each time. In addition to that, the lowest available resolution in the scan shortcut settings in the printer  is 200dpi - but the windows HP Smart app let's me select 150dpi. How can I select 150dpi directly from the printer and save that as a default for every time I use this shortcut?

 

Many thanks!

1 REPLY 1
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Hi @shylockfinger,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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