HP Smart | Scannig | Edit not available

[Alexey77]

After clicking on 'Edit' button in HP Smart to adjust the scan results, I get a blank screen. The application doesn't react then to further action and can only be closed.

[Dragon-Fur]

@Alexey77 

A lot has happened recently, some of it directly related to the HP Officejet Pro 9010 and 9020 series printers.

As a "Side Bar", then I am including that information.

Is it related?  Maybe not, but it is still worth note.

Recently released software resolves an issue on the printer front panel.

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only 

Recently released important Firmware Update

HP OfficeJet 9010/OfficeJet Pro 9010 All-in-One Printer series firmware update 

What else?

HP Smart was recently updated.

One of the apparent consequences of the latest release is it now appears to be mandatory that you log into the application (both Windows and the Mobile version).

Sign into the app using your same HP Smart / HP Connected credentials that you use on the HP Smart / HP Connected website.

Reference

HP Smart / HP Connected Login

Click Flag to switch to your region

Example - HP Smart for Windows - Main Menu / Home Screen

HP_Smart_W10_Start_Screen_2

Example - HP Smart Mobile - Main Menu / Home Screen

HP_Smart_Mobile_Main_Menu_4

What to do?

The whole thing MIGHT clear if you manage to log into the application.

What else?

Consider:

Settings > Apps > Apps and Features

Scroll down (or search) for HP Smart > Click on it > Uninstall

After the application is uninstalled, Restart the computer and log in

"Get" a new copy of the application from the Microsoft Store

Open the app > Log in using your HP Smart / HP Connected credentials

Set / Add the printer and check for any difference.

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Sections of Interest include:

• FAQ > Section What does the Mobile Fax service cost? 
• Below section FAQ > More FAQs

and

•  HP Smart - Send Faxes with the HP Smart App
  • FAQ > Section Can I cancel or remove Mobile Fax from the HP Smart app?

 =================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer series 

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We are a volunteer community workforce dedicated to supporting HP technology

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If the answer helped resolve your issue, Click "Accept as Solution" .

[Alexey77]

Thanks a lot for your detailed reply! 

Please see below the screenshot with the highlighted button Edit I meant. It works perfectly for the resolution of 300 dpi, but fails for 600 dpi.

[Dragon-Fur]

@Alexey77 

Well, at least it works. 

The restricted DPI is likely a result of the Preset and Source choices.

Higher DPI are only available having selected the flatbed / glass and an Image Preset.

Example,

HP_Smart_W10_Scan_Photo_Screen_2HP_Smart_W10_Scan_Document_Screen_1

I know of no workaround to the "way it works".

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Alexey77]

Thank you for your ideas and screenshots.

I used to use this function quite often in the past. It does not work just now after the software update. To be more precise, I attach hereto 3 screenshots for 300 dpi and 3 screenshots for 600 dpi. With 600 dpi the edit window, unfortunately, does not launch.

[Dragon-Fur]

@Alexey77 

You are welcome.

And, it doesn't work, after all.

🐀

I don't know.

Is it broken for both Preset Document and Preset Photo?

I would have thought uninstalling the app and reloading it would help.

But, No - apparently not-so-much.

I'll think on it and get back to you if I think of anything else...

I suspect I'm missing something...

Basic Setup Example (from another thread)

HP Smart for Windows - Scan and Crop / Edit - Preset Photo / Image

Place the item to be scanned on the flatbed / glass

Scan the content as Preset Photo / Image

Set the Page Size as Entire Scan Area

Do not check "Detect Edges

Scan

After the item scans, click Edit (upper right corner next to the tiny pencil)

In "Crop",

Select Custom

OR

Select 3.5x5

Drag the corners to the boundaries you want.

NOTE

Custom gives you "free reign on horizontal / vertical sizing

3.5x5 forces the Aspect Ratio to shape / size

NOTE 2

3.5x5 may force the left margin away from the edge.

Use Custom to avoid the margin offset effect.

Click Done

Next menu,

Click Edit (again) if you want to re-edit the scan

OR

Click Save or Share and finish the job...

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Alexey77]

Thank you 🙂

It works the same way for both presets, Document and Photo. Also, I have already tried restarting my laptop and reinstalling HP Smart. This has helped neither.

[Dragon-Fur]

@Alexey77 

Stubborn printer... 

OK - Assuming for the sake of covering-thy-backside that the issue might be in the printer.

Open

•  Printer Turns Off Unexpectedly or Repeatedly

Try Step 2

Instead of a mere 60 seconds, give it about two minutes before reconnecting...

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .